Stand With Willow

Documented Timeline

A chronological source-labeled record

Every entry is labeled with the type of source it comes from.

Last updated July 2026
  1. Family Statement

    Waiting for services

    The family says Willow remained on a waiting list for close to a year while Faith continued working, managing three children, and transporting Willow between schools and services.

  2. Contemporaneous Family Record

    Incident at ABC Manor Shadowglen

    Willow was pushed by another child during a peer interaction and fell onto her left arm. ABC staff were present and knew of the fall.

  3. Multi-Source Record

    BCBA email — no mention of the injury

    Approximately five minutes after the incident, ABC's BCBA emailed Willow's parents to schedule routine 'family guidance.' The email made no reference to a fall, crying, aggression, or any injury.

  4. Contemporaneous Family Record

    Condition at pickup

    The family observed Willow crying, protecting her left arm, and unable or unwilling to use it normally.

  5. Verified Medical Record

    Emergency admission

    Willow was admitted to Ascension Seton Bastrop for left-wrist pain after pickup from childcare.

  6. Verified Medical Record

    Imaging

    Imaging documented an acute buckle fracture of the distal radius and a possible buckle fracture of the distal ulna.

  7. Verified Medical Record

    Splint and sling

    A sugar-tong splint and sling were applied.

  8. Recorded Conversation

    Follow-up call

    On a recorded call, ABC's clinical lead admitted she had not actually examined Willow's arm at the facility — contradicting what she had told the family in person the day of the injury. The call also covered the decision not to notify the family, documentation gaps, and the need to retrain staff.

  9. Contemporaneous Family Record

    Scheduled meetings, then cancellations

    Faith repeatedly asked ABC and its counsel for records, an accurate incident report, and mediation. Meetings and calls were scheduled and then cancelled by ABC over a period of weeks and months, delaying resolution while Willow went without therapy.

  10. Contemporaneous Family Record

    Loss of employment and insurance

    During the delay, Faith lost her employment and the employer-provided insurance that had funded Willow's daily therapy.

  11. Government Correspondence

    CPS report filed by ABC's BCBA

    Kathryn Zeringue filed CPS LENS Report No. 80787387. The report used October 25, 2025 as the incident date (four days before the actual injury), identified the wrong RBT, and stated on its face that the filer had no reasonable cause to suspect abuse or neglect.

  12. Government Correspondence

    CPS declines; TDLR receives the wrong information

    CPS determined it lacked authority and referred the matter to TDLR. The inaccurate date and staff identification traveled with the referral.

  13. Contemporaneous Family Record

    Ongoing regression and unresolved accountability

    Willow has continued without the daily therapy she depended on. ABC has not made a substantive settlement offer or corrected the record supplied to state agencies.

Source label legend

Source label legend

  • Verified Medical RecordStatements sourced from Willow's emergency medical record.
  • Government CorrespondenceStatements sourced from written correspondence with a government agency.
  • Recorded ConversationStatements sourced from a preserved audio recording.
  • Contemporaneous Family RecordNotes or records the family created at or near the time of an event.
  • Family StatementFirst-person account from Willow's family.
  • Family AllegationAn allegation submitted by the family; not a final legal finding.
  • Disputed IssueA matter on which the parties disagree.
  • Pending ReviewA matter currently under review.
  • Multi-Source RecordA summary drawing on more than one source category.
  • Advocacy ResourcePolicy or advocacy material produced by Willow's Voice.