What the Record Shows
The paper trail is the whole story. Read it and decide who to stand with.
This page does not ask you to believe a family. It asks you to read what a hospital, a state agency, a corporation's own emails, and a corporation's own leadership — on a recorded call — put in writing themselves.
The medical record is not in dispute
Baylor Scott & White emergency department, October 29, 2025, 6:28 p.m.:
- bruising, swelling, tenderness, and limited range of motion of the left wrist
- an acute buckle fracture of the distal radius, with findings involving the distal ulna
- sugar-tong splint and sling
- orthopedic and pediatric follow-up ordered
A three-year-old walked into an ABA clinic that morning uninjured. She left with two fractures in her dominant arm and no phone call home.
ABC's own emails prove concealment
Two emails from Willow's assigned BCBA, sent on the day of the injury from her ABC account, are now part of the record:
- 10:13 a.m. — twenty minutes after the injury, an upbeat email proposing a "family guidance" meeting. No mention of a fall, crying, aggression, or a wrist.
- 5:20 p.m. — hours later, an email addressing an unrelated toileting question. Still no mention of the injury the sender already knew about.
These are not emails from someone who did not know. They are emails from someone who knew and chose, twice in one day, not to say so.
The recorded call is the confession
"I gently squeezed it to see how she would react. I then like rotated it."
"I will be retraining everyone."
"Reports will be sent in 24 hours… you will be getting one today." — sent 31 hours after the injury.
Two days after the fracture, ABC's clinical lead and leadership sat on a recorded call. In their own voices they admitted the delayed notification, the physical manipulation of a fractured limb, the known aggression that should have been blocked, the missing documentation, the retroactive report, the opposite-sex toileting done against signed parent instructions, and the need to retrain the entire staff. The same clinical lead who told the family in person that she had examined Willow's arm admitted on tape that she had not.
The state's own paper confirms the retaliation
A December 18, 2025 email from the Texas Department of Licensing and Regulation establishes that:
- Kathryn Zeringue — Willow's BCBA — filed CPS LENS Report No. 80787387 on December 2, 2025, five and a half weeks after Willow had already exited ABC
- the report used October 25, 2025 as the notification date — four days before the injury actually happened and a date on which Willow was not at the facility for the reported event
- the report named the wrong RBT
- the reporter stated, on the face of her own filing, that she had no reasonable cause to suspect abuse or neglect
- DFPS/CPS determined it had no authority to investigate and referred the matter to TDLR — carrying the same wrong information into a second state agency
A report filed with the wrong date, the wrong staff member, and "no reasonable cause," more than a month late, at the exact moment the family was pressing for mediation, is not caution. It is retaliation dressed as compliance — and the state's own email says who filed it.
What the record establishes, plainly
- Willow was seriously injured inside an ABC facility.
- ABC personnel knew, in real time, and chose not to notify her mother.
- ABC produced no contemporaneous documentation and then filed a late, incomplete report.
- ABC's clinical lead misrepresented what she had done to physically check the child, and later admitted it on tape.
- ABC used scheduled meetings and cancellations to run the clock while a three-year-old regressed without therapy.
- That same clinical lead then filed a false CPS report against the family, in her own name, with the wrong date and the wrong RBT.
- None of the above is characterized as "alleged." Each item is drawn from a hospital chart, an ABC email, a recorded call, or a state agency's own correspondence.
What the record demands
Records exist to be read. Once they are read, they demand a response — from ABC's leadership, from Charlesbank, from Texas regulators, from insurers, from every parent who was ever handed a compliance-flavored explanation instead of a phone call.